Troubleshooting
Fixes for the most common eSIM problems and error messages.
My eSIM won't connect to the internet — what should I check?Make sure the Airlivo eSIM is selected as your data line, that data roaming is turned on for that eSIM, and that the right network…My eSIM isn't activating — what should I do?You need an internet connection (Wi-Fi) to install and activate an eSIM. Check that you have signal at your destination, restart y…Do I need to turn on data roaming?Yes — for an eSIM, 'data roaming' must be enabled on the eSIM line for it to work abroad. This does not cause extra charges, becau…I scanned the QR code with my camera and got 'ERR_UNKNOWN_URL_SCHEME' or 'Webpage not available' — what's wrong?That's normal — an eSIM QR code is not a website, so opening it in your camera or browser shows that error. Don't scan it from the…I installed my eSIM but there is no internet — how do I fix it?Almost always it is one missing setting. Open your cellular settings and check that the Airlivo eSIM is on and set as your data li…My regional eSIM stopped working when I crossed into another country — why?A country or regional eSIM only works inside the countries it covers. When you cross into a country outside that list, data stops…My eSIM is stuck on 'Activating' — what should I do?This usually clears on its own within a few minutes on stable Wi-Fi or signal. If it stays stuck, restart your phone, make sure yo…I get 'This QR code is no longer valid' or 'already used' — what happened?Each eSIM QR code can be installed only once. If you've already added it (or removed and tried to re-add it), the code won't work…My eSIM shows 'No Service' or keeps 'Searching' — how do I fix it?This usually means your phone hasn't latched onto a local network yet. Work through these steps and it normally connects within a…How do I manually select a network operator?Sometimes your phone won't pick a local network automatically. Selecting one by hand forces the connection.My eSIM worked but stopped after a few days — why?The most common reasons are that your data allowance ran out, your plan's validity period ended, or you travelled into a country t…Why is my eSIM connection slow?Slow speeds are usually about location, not the eSIM — weak signal indoors, a congested network, or being connected to 3G instead…Adding the eSIM fails — could my phone be carrier-locked?Yes, that's a common cause. A phone locked to a home carrier will often refuse a third-party eSIM. Check with your carrier whether…My eSIM disappeared after a phone update or reset — what now?A factory reset or, occasionally, a major software update can remove eSIM profiles, and you usually can't simply re-scan the origi…My eSIM shows signal bars but no internet — why?If you have signal but no data, check three things: data roaming is on for the eSIM line, the correct line (your Airlivo eSIM) is…How do I select the eSIM line for mobile data?On a dual-SIM phone you choose which line is used for data. Set your Airlivo eSIM as the data line; you can keep your own number f…Does turning on data roaming cost extra?No. Turning on data roaming for the Airlivo eSIM line does not add any charge — you are already using the local network through th…How do I set up APN settings?On most devices the APN is configured automatically and you never touch it. If data still will not connect, you can enter the APN…Where do I find my APN details?If needed, the correct APN is included in the activation email we send after purchase and in your plan details in your account. On…Which mobile network should I choose?Automatic selection is best. If you need to choose manually, pick the local partner operator named in your plan or activation deta…Will toggling airplane mode fix the connection?Yes, this is often the fastest fix. Turn airplane mode on, wait about 15 seconds, then turn it off — your phone re-registers on th…Will restarting my phone delete my eSIM?No. Powering your phone off and on does not delete the eSIM; it stays on the device. Restarting fixes many connection issues, so y…5G is not working — how do I switch to 4G or LTE?Some regions or plans do not have 5G, and 4G/LTE is often more stable. Forcing the line to LTE can fix the connection.My connection keeps dropping — why?This is usually caused by weak coverage, a battery or data saver limiting background data, or instability on 5G.My eSIM only works in some areas — why?Your eSIM depends on the coverage of the local partner operator your plan uses. Signal can weaken in rural areas and indoors, and…It works at the airport but not in the city — why?Usually your phone latched onto one operator at the airport and cannot let go of it in the city. Toggling airplane mode, or settin…Why does my eSIM not work while a VPN is on?A VPN can block network validation, especially during first activation and the first connection. Turn the VPN off, let the eSIM co…Does resetting network settings delete my eSIM?On iPhone, 'Reset Network Settings' does not delete the eSIM; it only resets network preferences like Wi-Fi and APN. But 'Erase Al…